Delete your Nido account

In the app

Profile → Delete account → confirm (for trusted persons, it is in the menu on their screen). If you no longer have access to a kindergarten, the “Delete account” button is also on the “No access” screen. The account is deleted immediately, and the app signs out of it and erases the data on the phone.

Without the app

Use the form below: phone number → code from Telegram (the Nido bot) → confirmation. The account is deleted immediately.

By email: write to optimatrixuz@gmail.com with the subject “Account deletion” and include the account's phone number. To make sure the request comes from you, we will send a code to this number in Telegram (the Nido bot); reply with it by email. The code is valid for 24 hours. If the number isn't connected to the Nido bot, connect it using the form below, where you can also delete the account straight away. We also delete a kindergarten staff member's account at the written request of the kindergarten's owner, if in Nido the person is only staff at that owner's kindergartens (not a parent or a trusted person). No later than 30 days after the request, we delete the same data as when you delete your account in the app; we will confirm the deletion by email and, if the number is connected to the bot, in Telegram. If you don't have Telegram and aren't kindergarten staff, there is currently no way to confirm the request by email; we will reply and explain what you can do. Information about you that the kindergarten keeps can be corrected or deleted through the kindergarten.

What is deleted

Your name and phone number in Nido, your profile photo, roles in kindergartens, your link to children in the app, the Telegram connection, device tokens, notifications and sign-ins on all devices.

What stays with the kindergarten and for how long

Records about children (attendance, diary, photos and videos in the feed, pickups, consents and messages) are kept by the kindergarten. Your name is no longer shown in them; the pickup log (and, if the pickup was refused, the activity log as well) keeps the name recorded at the time of the pickup (or the phone number, if there was no name in Nido). An entry about the deletion is added to the kindergarten's activity log.

• Records about a child: while the child attends the kindergarten and for 12 months after the kindergarten records that the child has left; after that they are deleted or anonymised.
• The pickup log and the activity log: 24 months from the date of each entry; until then entries are not changed or deleted. A deletion request received by Nido support is also kept for 24 months from the date of the request, with the dates and the verification method and, of the phone number, only the operator code and the last two digits.
• Backups: deleted data disappears from them within 30 days.
• If you are a trusted person, the record about you in the child's details (name, phone number, photo) is managed by the parent and is kept together with the records about the child. Until the parent revokes your access, you can sign in again with this number as a trusted person; to make the record no longer valid, ask the parent to revoke your access.
• Messages the Nido bot has already sent you in Telegram stay in your Telegram; you can delete them there.
• Also remaining: your poll answers, read receipts for announcements, records that you accepted the terms and the Privacy Policy, the announcements you wrote as kindergarten staff, and, for administrators, their questions to the AI assistant (the question log is kept for 24 months).

Delete some data without deleting your account

A parent can remove their own profile photo and the child's photo in the app (for the child's photo, consent to processing the child's data must be in effect), and withdraw consents for the child in Profile → Consents. If this can't be done in the app, or to correct or delete other information, contact the kindergarten or write to optimatrixuz@gmail.com.